Support and responsiveness
at the heart of our customer relations
Because we know that communication is essential and close relationships are valuable, we support you on a daily basis in optimizing your actions and dealing with your issues.
Listening and responsive, our sales department adapts to your structure and your projects, our teams in the field put all their know-how and tools at your disposal in order to better meet your needs and facilitate all your processes.
Whether it is optimizing an implementation, leading a promotion, refining a strategy, analyzing sales and other data or even providing training… our field contacts, experts in the field, are committed to your side.
Are you a buyer? Department manager ? In a purchasing center? Store manager … ?
Do you have a question, a specific need, a project to define?
Do not hesitate to contact us, we have a contact person and a solution to offer you….
FIELD SUPPORT
- Help with implementations, relocations (Shelving, inventory management, promotion, new product animation, training for sellers, etc.)
- Communication and animation of national/central operations
- Restocking proposal, shelves optimisation
- Training on standards, assembly diagrams, etc.
- Information, analysis and recommendation about retail prices generally observed sales prices
- Reporting and Statistics for sales analysis
- Technical assistance
30 YEARS OF EXPERTISE AND KNOW-HOW
- + 25 major brands and 2000 customers throughout the country
- more than 50 brands and more than 7,000 references available online
- Tailored logistics services (24-hour delivery throughout France, cross dock, reconditioning, etc.)
- Field support with a dedicated sales representative
- A digital service to simplify your daily life
- A call center at your service
- The guarantee of responsive after-sales service
TOOLS AT YOUR DISPOSAL
- Reporting on actions carried out, sales analyzes
- Product catalog and detailed illustrated sheets
- Installation videos and tutorials
- Training catalog (products, animation promotion, merchandising, regulatory standards)
- Chat service to support you in your procedures
- News & regulatory monitoring
- Agenda of events and promotions
- Hot line/Help for commissioning smart home products